The terms in short
This is a plain-language summary of the Avocasino Terms and Conditions, Payments page and KYC policy as published on avocasino.com on 2 October 2026. It is not a substitute for the operator's text: if anything differs, the operator's current English version prevails (section 15.4).
Who may open an account
- Adults aged 18 or over (or the higher legal age in your country).
- One account per person, household, IP address and device; duplicate accounts can be closed and winnings voided.
- Not residents of Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the USA or FATF-blacklisted countries. Using a VPN or proxy to hide your location is treated as fraud.
Deposits
- Every deposit must be wagered at least three times before a withdrawal; otherwise the withdrawal can be refused.
- Only payment methods in your own name; third-party deposits lead to forfeited winnings.
- Payments in another currency are converted at the operator's rate, exchange costs are yours.
Withdrawals
- Processing: within three banking days according to the terms; the Guide page says two banking days.
- Limits: €500 per day and €15,000 per month; bigger amounts in monthly instalments; limits can differ by method or VIP status.
- One pending withdrawal per method, and with some methods only one request per 24 hours.
- Withdrawals go to the same method and details used for the deposit.
- A withdrawal request forfeits all active bonuses.
Verification (KYC)
The KYC policy (last updated 1 June 2025) describes three steps: a personal data form for all players, an ID photo with a six-digit number for deposits or withdrawals over €500, and proof of source of wealth over €5,000. Lower thresholds apply to some countries. The Guide page instead names $2,000 for the second step. For the first withdrawal the terms also ask for proof of address, photos of the card (first 6 and last 4 digits visible), a bank statement and proof of ownership of other methods. Checks can take up to 72 hours.
Bonus rules that apply to all offers
- Standard wagering is x35 on the bonus unless a promotion says otherwise; the welcome package uses x35 on bonus plus deposit.
- Standard bonus validity is 3 days (the welcome package: 10 days).
- Winnings from bonus money are capped at 5x the bonus unless stated otherwise.
- Maximum bet €5 until wagering is completed; roulette bets covering 24 or more numbers, switching game weightings after a big win and similar patterns count as bonus abuse.
- The operator may remove a bonus not used within one month (section 8.4).
Refunds and account closure
A deposit can be refunded only if it has not been played, the request comes within seven days (30 days if someone else used your account) and KYC is complete; refunds take up to 14 business days. You can close your account through support; if the reason is a gambling problem, tell support so that the account is handled as self-exclusion.
Self-exclusion
The responsible gaming page offers self-exclusion through support for six months to five years. It cannot be reversed during that period, and opening a new account while excluded breaks the terms. The cashier interface includes daily, weekly and monthly deposit limits.
Governing law and complaints
Complaints go to [email protected], and the terms say the operator's judgment on disputed transactions is final. The terms name Curaçao law and courts even though the licence is from Anjouan; see our licensing page for the complaint route through Anjouan-approved ADR providers.
Sources: avocasino.com/en/info/terms-and-conditions, /en/info/payments, /en/info/KYC-Policies-Privacy-Management-of-Personal-Data, /en/info/guide, /en/info/responsible-gaming, checked 2 October 2026.